Frequently asked Questions

 

Q:

I have a fish tank but did not purchase it from you, will you still service it?

 

A:

We would be happy to! Just give us a call and we will schedule a time to come out to evaluate your aquarium and its filtration system and give you recommendations if anything is needed to updated or added. After the initial meeting we can schedule weekly, bi-weekly, or monthly maintenance.

 

Q:

Do you guarantee your fish?

 

A:

Yes! Unlike retail stores, we quarantine all of our fish for 2 weeks before adding to our clients aquariums, we are able to give our customers a 14 day guarantee on all fish under $125 (there are NO guarantees on our sharks) This quarantine time allows us to make sure that the new fish will not introduce any sickness or disease to your aquarium. Our guarantee is ONLY valid as long as we are doing the regular maintenance and we are the only ones adding fish or any other sea life to your aquarium.

 

Q:

Do fish sleep?

 

A:

The answer is yes, but its not like we sleep. Since most fish do not have eyelids to close, you may see your fish floating motionless in place, floating near the bottom, burry themselves in gravel, or blend in with rocks or corrals. The nocturnal ones will come out when the lights turn off.

 

Q:

Do you sell aquariums, cabinetry, and aquarium supplies?

 

A:

Yes! We can have any aquarium of any size custom built for you. We have many cabinetmakers that can match your aquarium cabinets with the others in your home. We also carry a full line of aquarium supplies so you will never have to worry.

 

Q:

How long do salt water fish live?

 

A:

It all depends on the specie of fish that you choose and how long it was alive before you added it to your aquarium. Generally the fish we recommend to our clients will live around 5-8 years. Providing there are no issues within the aquarium such as fighting with other fish, power outages, and so forth. We have several accounts that have fish that are over 15 years old! Some species only live 6months to a year. We can sit down with you and go over the best fish for you and your aquarium.

 

Q:

How often does my aquarium need to be cleaned?

 

A:

It all depends on the location, the type of aquarium and filtration system you have and how much you want to be involved in the upkeep. For example, a marine fish tank for a residence only we would recommend every two weeks if you do not want to be involved in maintaining it. Once a month if you are willing to get a little wet. For a commercial tank it should be done weekly. A live reef aquarium needs to be serviced once a week. A fresh water tank is usually serviced once a month. We suggest keeping aquariums away from windows to avoid over growth in algae.

 

Q:

We currently have a maintenance company, they are in and out and the aquarium still looks dirty. Will we have that issue with your company?

 

A:

Absolutely not! We take pride in all the aquariums we service and are very thorough. The owner is involved in each and every aquarium we service!

 

Q:

Do you provide your customers with 24hr emergency service?

 

A:

Yes, we offer 24hr emergency service to all of our current clients in case there is ever an issue.

 

Q:

When my water levels get low do I need to add more saltwater?

 

A:

No, the water that evaporates is fresh water therefore you only want to add filtered freshwater. If you have to add tap water, you will need to declor it first.

 

Q:

What temperature should I keep my aquarium?

 

A:

For marine aquariums, we recommend between 74-77 degrees. In Arizona we recommend having a chiller on the tank and keep it at 76 degrees. For a freshwater aquarium, we recommend between 79-83 degrees. You will need a heater and keep it at 80 degrees.

 

Q:

What is the Nitrogen Cycling process the aquarium undergoes when first set up?

 

A:

When first setting up your aquarium it goes through the "cycling period". During this time the nature in your tank is going through birthing many different bacteria, each with their own job to do. Each new bacteria born consumes the previous one and in turn gives birth to the next new bacteria. The biological filter is the heart of every aquarium. Without a strong, healthy biological filter the tank will never be able to support a healthy population of fish and other sea life.

 

Q:

How long does it usually take for the nitrogen cycling process to complete?

 

A:

In general, the nitrogen cycling process usually takes around 30 days. There is no exact time frame because each aquarium is different. The 3 components involved to make this process happen are ammonia, nitrite, and nitrate. Testing your aquarium water during this process is very important. Testing will tell you what phase the aquarium is in.